Frequently Asked Questions
I placed a deposit on a product. Will my order be fulfilled and delivered as expected?
- You can track your order status here
- If we are unable to fulfill an order that a customer placed a deposit for, they may be able to file a claim. Additional information on how to file a claim is available at https://www.veritaglobal.net/americansignature
Should I continue to make payments on furniture that I previously financed?
- Yes, customers should continue to make their financing payments as usual
Can I use a Value City Furniture or American Signature Furniture gift card?
- No, we are no longer accepting gift cards
Can I return or exchange my recently purchased product?
- All sales are final. Returns and exchanges are not accepted
Can I get a refund on my deposit if my item is no longer available?
- We are not offering refunds at the time
- If we are unable to fulfill an order that you placed a deposit for, you may be able to file a claim. Additional information on how to file a claim is available at https://www.veritaglobal.net/americansignature
Where can I go for information about my order?
- If you have any questions regarding a recent order, please check the status using our order tracker
Where can I go for more information about the chapter 11 process?
